General
Our aim is to provide the best experience for you while in our care. Every consideration has been made to ensure your requirements have been met based on the information provided when arranging the package. In the event of any last-minute changes that we are unable to accommodate due to limiting factors, the package details will remain the same. If the changes incur additional costs these will be agreed upon prior to delivery of service.
Luggage transfers.
Please ensure your luggage does not exceed 20kg per bag.
All luggage to be clearly labelled including any food carriers.
While all care is taken to ensure that no damage occurs to your baggage, we will not be held responsible for any loss or damage to luggage while in our possession.
Accommodation
Every care has been taken to ensure your accommodation meets you requirements based on the information you have provided. Our hosts take great pride in their properties and welcoming hospitality. In the event you have a concern this must be raised with us at the earliest possible opportunity.
Bike Hire
Hauraki Bike Hire Tours & Shuttles undertake to repair your cycle or if available provide you with another cycle, if you have any problems with your cycle that is caused by fair wear and tear. In the event of damage caused by incorrect handling or negligence by the rider we reserve the right to reclaim monies from you for any damage or losses beyond the cost of the rental.
Wherever possible we endeavor to provide a bike suitable for the rider’s height. Our bikes cannot be adjusted to specific requirements if they are outside the range of the bike’s safety capabilities.
Pricing
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax (“GST”) unless stated to be otherwise.
Deposit & Payment
A deposit will be required to secure the bookings. The date for the deposit will be indicated in your invoice. The balance of the booking to be paid no later than 10 days prior to arrival and will be advised within the invoice document.
Cancellation of Package
- Cancellation within 14 days of departure: no refund will be given for accommodation costs. Refund will be given for transfers and bike hire up to 48 hours of departure. Within 48 hours of departure no refund.
- Cancellation up to 14 days prior to commencement date – full refund
No refunds will be made for early returns or changing your mind on the day.
Complaints and claims procedures
Please contact us immediately. We will endeavour to rectify the situation to the best of our ability.
